FAQs

General Questions

What is Olearia Botanics?

Olearia Botanics is a handcrafted skincare brand inspired by the power of Australian native plants. Our products are formulated in small seasonal batches, using wild-foraged and consciously sourced ingredients to nourish the skin naturally.

Are your products really 100% natural?

Yes! We are committed to using only pure, natural, and organic or naturally derived ingredients. Our formulations are free from synthetic chemicals, artificial fragrances, parabens, sulfates, and preservatives that don’t align with our values.

Do you use preservatives in your products?

Yes, we use COSMOS-certified preservatives in our water-based and emulsified formulations to ensure product safety and longevity. These preservatives are widely accepted in the skincare industry and are essential in preventing microbial growth while maintaining product integrity. We are committed to using only 100% natural, organic, or naturally derived ingredients, ensuring our formulations remain pure, effective, and skin-friendly.

Are your products cruelty-free?

Absolutely! We never test on animals, and our suppliers adhere to strict cruelty-free policies. Our skincare is created with respect for both nature and wildlife.

Are your products vegan?

Some of our products contain tallow and beeswax, chosen for their deeply nourishing and protective qualities. However, we also offer vegan-friendly options—check individual product descriptions for details.

Product Safety & Quality Assurance

How do you ensure the safety and quality of your skincare?

At Olearia Botanics, every product is formulated with precision and care, following strict sanitization standards to ensure the highest level of purity and safety. Our water-based skincare is pH-tested and adjusted to remain within the optimal range for skin health. Additionally, all formulations adhere to industry-recognized essential oil dermal limits, ensuring they are both effective and gentle for daily use.

What are your qualifications?

Olearia Botanics is founded on scientific expertise and traditional botanical wisdom. Our formulations are backed by extensive education and training, including:

  • A Bachelor of Bioscience Degree (4 years), providing a strong foundation in biological sciences and formulation chemistry.
  • A Diploma in Organic Skincare Formulation, specializing in natural and sustainable product development.
  • Materia Medica – Herbalism, focusing on the therapeutic properties of plants and their applications in skincare.
  • Astro Herbalism, exploring the connection between plants, planetary influences, and holistic well-being.

This blend of science, herbalism, and intuitive plant knowledge allows us to craft high-performance skincare that is both effective and deeply connected to nature.

Skin Types & Sensitivities

Are your products safe for sensitive or acne-prone skin?

Yes! Many of our formulations are designed with soothing, non-comedogenic botanicals that support sensitive and acne-prone skin. Look for products containing calming extracts like chamomile, kakadu plum, blue tansy, or tallow, which help balance and nourish the skin.

However, if you have extra-sensitive skin, we advise caution with our Lemon Myrtle & Australian Sandalwood Skincare Bundle. This product contains real tea tree leaf and extract, which offers powerful antibacterial and anti-inflammatory properties but may cause irritation in highly reactive skin. The combination of Lemon Myrtle and Sandalwood helps to shrink pore size, tighten, tone, and clarify the skin, making it an excellent choice for oily or acne-prone skin. If irritation occurs, we recommend using it less frequently or opting for a gentler formulation.

Choosing the Right Products

How do I choose the right product for my skin type?

We offer a variety of products tailored to different skin concerns. Here's a quick guide:

  • Dry or mature skin: Look for deeply nourishing ingredients like tallow (Euki Nights), rosehip oil, and squalane.
  • Oily or acne-prone skin: Opt for balancing ingredients like hemp seed oil, blue tansy, and green clay.
  • Sensitive skin: Choose gentle formulations with chamomile, calendula, and kakadu plum.
  • Dull or uneven skin tone: Try products with native Australian extracts like lemon myrtle, sandalwood, and wildcrafted botanicals for skin brightening and tone correction.

If you're unsure, send us a message, and we'd be happy to help you find the perfect product for your skin!

Product-Specific FAQs

Is Euki Nights tallow cream greasy?

No! Euki Nights is a rich, deeply nourishing tallow-based night cream designed to absorb beautifully into the skin without leaving a heavy or greasy feel. Tallow is highly bioavailable, meaning it closely mimics the skin’s natural lipids, allowing for deep hydration and repair while you sleep.

Can I use your products alongside other skincare brands?

Yes, our products are formulated with pure, natural ingredients and can be incorporated into your existing skincare routine. However, we recommend avoiding harsh chemicals (e.g., synthetic exfoliants or retinol) alongside our gentle botanical formulations for best results.

Sustainability & Packaging

How do you ensure sustainability in your packaging?

Sustainability is at the core of Olearia Botanics. We use recycled cardboard boxes, amber glass jars, and paper-based string to minimize our environmental impact. We are committed to reducing plastic use wherever possible and actively reuse wrapping materials from our ingredient packaging to wrap customer orders. By making conscious choices in our packaging, we aim to reduce waste while ensuring our products are protected and delivered safely.

Orders & Shipping

Where do you ship to?

We offer worldwide shipping so you can experience the power of Australian native botanicals no matter where you are. Orders are processed within 2-3 business days, and shipping times vary depending on your location. For international orders, please allow additional time for customs processing. You’ll receive tracking details as soon as your order is dispatched.

Do you offer local pickup?

Yes! If you're local, we offer a pickup option at checkout. You'll receive an email with pickup instructions once your order is ready.

What is your return policy?

Due to the nature of our handcrafted skincare, we do not accept returns for change of mind. However, if your order arrives damaged or if there is an issue, please contact us within 7 days, and we’ll make it right.

Gift Cards & Wholesale Inquiries

Do you offer gift cards?

Yes! Olearia Botanics gift cards are the perfect way to share the love of natural skincare with friends and family. They are available in various amounts and can be redeemed on any product in our store.

Do you offer wholesale or stockist opportunities?

Yes, we welcome inquiries from stockists, boutiques, and wellness spaces interested in carrying Olearia Botanics products. If you’d like to feature our skincare in your store, please contact us directly at oleariabotanics@gmail.com, and we’ll be happy to discuss wholesale options with you.